What to do in an emergency

ONLY in the event that you cannot get hold an engineer, and the situation is critical, please follow the following procedure: If you have an out of hours emergency, please call Homeserve on 0800 247 999 who offer assistance 24/7 that includes the Christmas/New Year Closure. Please be aware that there is no specific cover set up for your property, so you will need to pay in advance before Homeserve will visit the property. However, they will make you aware of the costs in advance, and any repairs will be guaranteed for 12 months. You will also be able to reclaim these costs from your Landlord assuming the works are the responsibility of the landlord and are not due to any act of negligence.