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What to do in an emergency

Below are a few tips to help you if you have an emergency in your rental property.

Below are the details if you need to contact us about your property outside of working hours.

Emergency contact details

    Useful emergency tips

    Smell Gas

    • Open the doors and windows.
    • Check to see if any gas has been left on unlit, or the pilot light has gone out. If so, turn the appliance off, and do not try to relight it.
    • If you are uncertain whether the leak has been stopped, turn the main gas supply off at the meter and phone the gas emergency service immediately:
      National Grid 0800 111 999
    • Do not turn any electrical switches on or off.
    • Do not use the door bell.
    • Do not smoke.
    • Do not use matches or naked flames.

    Bursting or Major Leaking Pipe

    • Turn the water off at the mains.
    • If electrics are affected, turn off the electricity at the consumer unit (see helpful tips).
    • Call your property manager.
    • If the leak is from another property ie a flat above try to contact the other property or if not at home try and call the block management company. Details should be on a communal notice board.


      • In case of fire dial 999.
      • Get everyone out and do not go back for any reason.
      • Close all doors and windows.
      • Warn your neighbours if any of them might be in danger.
      • If you live in a block of flats set off the communal fire alarm.

      Loss of Electricity

      • If neighbours are also affected, call your electricity company (check your electricity bill for the number).
      • Check your fuse box to see if a switch has tripped or a fuse blown (see helpful tips).
      • If none of the above apply and the problem persists, call your property manager.