This guidance is for owners and occupiers who will be meeting our agents at a property

• Prior to the appointment we will contact you to ensure that there have been no changes to anyone’s health or shielding status. We will not attend a property where someone is ‘extremely vulnerable’
• Only members of the same household can attend the appointment with our agent so if necessary any other people will be required to leave the property during the visit
• Social distancing rules MUST be observed at all times. Please consider whether younger children and pets should leave the property during the appointment
• If social distancing is difficult then the agent should be left alone in the property or face coverings worn. Please tell the agent if you would prefer a face covering to be worn during the meeting
• All lights should be switched on and doors opened and commonly touched surfaces must be cleaned in advance and after the appointment using domestic cleaning agents
• Suitable handwashing facilities should be available on arrival and departure (all agents will carry anti-bacterial gel if needed) with disposable towels to be provided

• Any discussions should be held outside ideally or in a well ventilated space but we will expect to hold detailed discussions on the phone of by video call
• All brochures and paperwork will be provided electronically
• Be aware that our agents may be dressed in smart-casual clothing which allows for regular laundering and hygiene control
• Please do not be offended if our agents refuse to shake hands or does not accept any refreshments
• Please advise us if there are any personal restrictions that will make adherence to the Government Covid-19 guidelines challenging
• If the agent suffers any injury or illness you must contact the relevant branch office and seek further guidance. If the incident is an emergency please call 999
• If you require a copy of the Covid Secure risk assessment we have completed please contact the branch